2017 was a year of massive digital transformation for telephone service delivery. Several forces working together have cracked open the promise of hosted phone’s potential and made it a reality. Here we discuss those forces and what we can expect to see as a result. Cutting the Cord on POTS POTS (Plain Old Telephone Service) lines are being officially outmoded. …
Will Your Phone System Save You in a Disaster?
Now is the time to make the changes that will propel you into a successful technology year in 2018. Let’s focus on the value of a Disaster Recovery Plan (DRP). The more you can do to prepare for potential disruption, the more likely you are to recover in the actual event of it. Having a concise, updated DRP will save …
3 Unified Communications Trends You’ll See in 2018
We are experiencing a momentum in technology that feels reminiscent of the adoption of the world wide web. At first, everyone was caught up in the excitement of this unprecedented tool, then they figured out how to apply it to revolutionize communication. In 2017, we saw dramatic adoption of both Artificial Intelligence and the Internet of Things. Our computing and …
Hosted Call Centers are Revolutionizing the Way We Work
VoIP has changed the way we call. By transmitting voice over the internet, the cost to call has dropped dramatically, both locally and long distance. It also allows our communications lines to transfer instantly between other channels and media, like email, video, and messaging. When you combine VoIP / SIP trunking technology with the cloud, also known as hosted phone, …