Tools are only as good as their users. This should be your guiding philosophy as the world shifts to a hybrid work model to deal with the complexities posed by the COVID-19 pandemic. While it’s great to define and implement essential security controls and tools, if it isn’t backed up by workforce buy-in and participation, you could be in for …
Make Hybrid Work Environments Secure
The COVID-19 pandemic caused an unprecedented shift in the way people work. Although most companies relied on a fully remote work model initially, the vaccine rollout has led to the popularization of hybrid work environments. A hybrid work environment has elements of both the traditional on-site work model and the remote work model. Employees can choose to work from home, …
Don’t Let Your Employees Become Your Biggest Vulnerability
A couple of years ago, TechRepublic ran a story with the following headline: “Employees Are Almost As Dangerous To Business As Hackers And Cybercriminals.” From the perspective of the business, you might think that’s simply inaccurate. Your company strives to hire the best people it can find – people who are good at their jobs and would never dream of …
Changing the Game for Call Centers with Enhanced Reliability
In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that cloud services allow call centers …