We started the year proclaiming our best intentions. We made resolutions on how to be better and how to make this the best year for our businesses yet. While we make all those new plans for growth, our hardware has continued to grow too… grow older, that is. Maybe it’s time to consider a new beginning for your network infrastructure too. But, technology evolves at such a rapid rate, what should you consider as your next steps in 2017?
The first step is to assess your current IT state by asking yourself some simple questions:
– Is your legacy system still meeting your needs? Or are you experiencing regular slowdowns and crashes?
– Is your system still under manufacturer’s warranty or are you repairing and maintaining as it becomes absolutely necessary at a higher cost?
– Do you plan to grow or reduce the size of your workforce this year? Do you have the capability to scale your bandwidth in tandem with that change?
– Do you feel comfortable that your network security is up-to-date and able to handle growing cybersecurity threats?
– Does your Disaster Recovery Plan include an up-to-date and TESTED procedure in the event your legacy system gives out unexpectedly?
– If you experience an outage, is your system equipped to ensure your downtime is only a matter of minutes?
– Are you on a level playing field with your competition in the eyes of your customers when it comes to bandwidth and security?
If after considering those questions, you feel your business operations may be in danger, then it’s time to consider having your infrastructure upgraded.
The next step is to quantify your future needs so you can develop a system that supports your changes. You should consider what your staff size, location and communication requirements will be. Determine what will give you the leg up on the competition when it comes to customer experience. Every business has its own set of special needs to operate at maximum efficiency. That’s not to say that you need to determine how to meet your future needs, but instead understand what the goal will be.
In recent years, technology has evolved in such a way that each company can have a completely customized infrastructure. In a hosted environment, for example, you can scale your bandwidth based on your needs within a particular day. If your site traffic or call volume spikes only during certain seasons or time periods, your network can adjust accordingly so you’re not paying for space you don’t need. If you need to eliminate the overhead associated with your physical call center, you could consider a Unified Communications strategy that allows your CSRs to work remotely without losing any reporting or monitoring functionality. There is a vast array of telecom options to suit your needs.
Once you’ve established where you are now and where you want to be, it’s time to bring in an experienced network specialist to help you understand the technologies available to enable you to reach the goals you’ve set. Corporate Technologies Group can be that partner. CTG specializes in supporting multi-location clients who have complex VoIP, wide area network, and cloud service provider relationships within the account.
CTG is carrier / provider agnostic; We have strategic partnerships with over 140 different VoIP, WAN network and cloud service providers. We support clients from network design to implementation, post-installation support and remediation. We can ensure your infrastructure is ready for the new year and the years to come. One phone call to make for all your technology!
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