How to Achieve a Successful Legacy System Migration to the Cloud for your Applications
  • 10
    May

How to Achieve a Successful Legacy System Migration to the Cloud for your Applications

With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out early for the day. Guess again. According to Nextgov, 44 percent...

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Better Customer Journey Mapping in the Cloud/Contact Center
  • 8
    May

Better Customer Journey Mapping in the Cloud/Contact Center

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because...

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