Unified Communications

3 Steps to a Successful Unified Communications Solution

Brett Harney Unified Communications

Unified CommunicationsWe have so many different communication channels available to us in the work place, and each has its own set of benefits. But, it can feel disjointed to access and use each in a separate way. Unified Communications (UC) does exactly what it says: It integrates all those communication pieces so they work together, seamlessly. UC improves the way you collaborate and can increase productivity, simplify your workflow, and increase your profitability. But how do you implement it?

It’s not simple to make your network simple to use, but here’s 3 steps to consider when you get started planning for your move to UC.

  1. Assess Your Needs.
    • Talk to every level of your staff that you’ll be including. Find out what programs, devices, and methods they use or need to do their job successfully. This is very important in a Bring-Your-Own-Device (BYOD) environment.
    • Take stock of what systems you have and use, which you can kill, and which need beefed up support.
    • Determine what your ideal network capacity is, now and in the future.
    • Create an estimate of the budget you’ll be able to apply to this undertaking.
  2. Plan Your Infrastructure.
    • In order for you to integrate all of your lines of communication, you will likely need to use a combination of hosted and in-house network solutions, or shift to a complete cloud solution.
    • Plan for adequate computing capacity, throughput, mobility, resiliency, redundancy and scalability.
    • Build a new security plan from the ground up. Consider all the new angles and access points added by combining all of these channels into a single solution.
  3. Train Your People.
    • There has to be a huge emphasis on teaching your staff to properly use UC. Your management staff need to be experts at all the facets of your new solution. All staff members need to know how to operate it and they need to understand the implications of misuse. You need to allow a large learning curve because some will get it right away and some will struggle. You must be crystal clear in your security and use policies as well.

In our experience, a UC Solution is most successful when upper management is not only on board, but champions of the change. The C Suite needs to be using all the bells and whistles on a regular basis. Implementing a Unified Communications solution is a big job that is often far too technical for an in-house IT specialist. If you decide to hire a partner to help you, be sure they will be there from planning, to installation, to training and post-installation support. Corporate Technologies  Group can be this partner to you. Contact us today to get started.

Want to learn more about the components of a UC solution? Download our Unified Communications white paper below.

Unified Communications