Your traditional Private Branch Exchange (PBX) has likely been in place for longer than the most veteran employee has been at your company. These systems worked well in the past, but technology is ever-changing, and these days, VoIP-based PBX systems are stealing the limelight. In fact, the VoIP industry grew at a rate of 17.5 percent between 2010-2015, according to IBIS World. VoIP-based systems bring too many benefits to the table to ignore, from cost savings to expanded features.
1. Decrease or Eliminate Upfront Hardware CostsOne of the biggest expenses associated with business phone systems is the hardware required to set up the private exchange. While this cost has trended downward with advantages in technology, it still remains significantly higher than a softphone-based VoIP system. Small- and medium-sized businesses especially benefit from reducing the initial expenditure associated with a business phone system by using VoIP. Other costs VoIP reduces includes software and hardware maintenance costs.
2. Leverage Software Features for CallsBy switching to a softphone, you open up additional features that are difficult or impossible to get on a traditional phone system. Two of the most useful softphone features are video calling and conferencing. Another advantage is unified messaging, which makes it easy to forward extensions to multiple devices. Many traditional PBX companies are turning their attention to VoIP systems, working on innovations to keep their systems relevant in this rapidly changing market.
3. Rapid Scaling and Deployment
When you want to expand a traditional phone system by 10 times your current capacity, you have a lot of implementation to get through before you can take advantage. What's worse, if your phone needs less capacity after implementation, you're stuck paying for the associated overhead anyway. With a VoIP system, you can rapidly add capacity as needed. Cloud services are the best option for scaling, as you can adjust capacity as you need. In most cases, you aren't paying for more than what you need at the present moment. Businesses with strong seasonal swings or a habit of getting viral attention benefit from adjusting capacity as needed. Scalability is also useful for companies who get a lot of attention during product launch days.
4. Creating Flexibility for EmployeesVoIP-based systems make it much easier for employees to telecommute, which has many benefits for an organization. First, this functions as a part of your benefits package for employees. In an economy where it's difficult to promise salary raises and other direct benefits, a flexible schedule with telecommuting is a popular choice. Easy-to-implement telecommuting also promotes keeping traveling employees connected with the rest of the organization, aiding in collaboration and expanding your company's global reach.
5. Utilizing Existing Infrastructure
VoIP works with your existing network infrastructure, so you don't have to worry about details like finding a space to put additional hardware or going through a lengthy implementation phase. VoIP implementation is rapid, especially compared to PBX, so you can take advantage of a more flexible phone system quickly. Switching from PBX to VoIP is painless and provides greater flexibility for businesses in the long-term. It's a savvy investment for any modern company - get started finding the best system for your business today!
Not sure if VoIP is right for your business? Download our VoIP Checklist to see if your business is ready.