unified communications

5 Steps to Success with UC

Brett Harney Unified Communications

unified communicationsThe goal of Unified Communications is simplicity. But, getting there can be complex. There are many factors to account for and complex deployment considerations to make. Preparing your business for the shift can ensure your UC solution gets off the ground running. Here are five important steps to get you there.

  1. Do your homework.
    Understanding your company’s needs, resources, and abilities of your staff is critical in the planning stages. Examine items like infrastructure readiness, business process integration, and multi-vendor interoperability. Check out our blog 5 Considerations for a Unified Communications Strategy for more details on these issues.
  2. Understand how your employees work.
    Do you have a highly decentralized team that includes sales people and technicians on the road, admins working from home, managers working abroad? Would you benefit from a Bring-Your-Own-Device policy? What does that policy need to look like in order to ensure everyone can use the tools they prefer to succeed while also keeping your data secure? For some good information on BYOD security, read our blog post 5 Tips to Establishing a Secure BYOD Policy.
  3. Make security a priority.
    As we allow collaboration across platforms and devices, we may create gaps in our security unknowingly. You don’t want your video conferences and cloud-based VoIP communications open to hackers. The key is proper training and strict policies. For tips on best practices, check out our article Is Your Staff a Threat to Your Network Security?There are lots of people with concerns about security in the cloud in general, but the cloud is inherently more secure than traditional network options. It’s the users that can be the weakness. Read our blog Cloud Security Concerns? You’re Not Alone to learn about these common misconceptions and how to address them.
  4. Teach your staff to use the tools.
    The biggest cause of failure is improper or lack of training on the new UC platform. If your users are uncertain of how things work or scared to try new functions, you are going to find out you wasted a lot of money. Give them the tools to get the most from your unified communications solution and they are far more likely to embrace it.
  5. Partner with a vendor-agnostic cloud solutions expert.
    This is a job that’s likely bigger than your in-house IT department can handle. Bring in a consultant that will help the planning, deployment, and follow up. Why vendor-agnostic? Read our article 10 Benefits of Working with a Vendor-Agnostic Cloud Solution Consultant for 10 good reasons.

Corporate Technologies Group is a vendor-agnostic cloud solution consultant. We will work with you to assess your needs, understand your current infrastructure, and plan for your future. We can take care of the complex part of deploying your Unified Communications solution so you can get right to the simple part of communicating.

Learn more about Unified Communications by downloading our white paper below.

unified communications white paper

Read our blog Cloud Security Concerns? You’re Not Alone to learn about these common misconceptions and how to address them.