Spoofing

Spoofing: an easy way to get hacked

Brett Harney Business Continuity / Disaster Recovery

The first thing you want to do is determine whether your account has been compromised by a virus, malware, or a spammer, or if you are just being spoofed. Email spoofing is when the sender of an email, typically spam, forges (spoofs) the email header “From” address so the email being sent appears to have been sent from a legitimate …

CTG network services

Thinking about network services? Ask these 5 questions first

Brett Harney Application Performance, Network Performance

Most companies have built their traditional network architecture in a piecemeal approach over the years, starting at the corporate office and then expanding to the branch office. Network managers selected the most reliable and most cost-effective internet connections possible for each location. This approach worked well when teams were small and internet speeds were ‘good enough’ to connect back to …

Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …

UCaaS 2.0 – Raising the stakes with UCaaS Application Integration

Brett Harney Application Performance, Unified Communications

When it comes to communicating at work, it should be as simple as ‘pulling up a chair’ to a co-worker’s desk. But in a world that’s gone mobile – where nearly 50% of Americans say they spend at least some time working remotely or from home – how can organizations foster effective communication when team members can literally be working …

It's all about the bundle

It’s All About The Bundle

Brett Harney Application Performance, Business Continuity / Disaster Recovery, Cloud, Communication, Hosted Phone, Unified Communications, VoIP

I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee.  When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled.  I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …