Flash Floods, Earthquakes, Tornadoes… Oh My! Why a Disaster Recovery Plan is necessary.

Brett Harney Business Continuity / Disaster Recovery

With the recent tornadoes striking central and southern Ohio, the earthquake that hit northeastern Ohio and the flash floods from this past weekend, Mother Nature has not given Ohio a break on the natural disaster front. This is where a Disaster Recovery Plan comes into play. The tornadoes that struck Ohio on Memorial Day weekend left over 60,000 homes and …

Is SD-WAN for you?

Brett Harney Application Performance, Business Continuity / Disaster Recovery, Network Performance, Unified Communications

Listen to what your business is telling you. With the deluge of cloud applications today – Office 365, Microsoft Azure, Unified Communications (UC) solutions, and much more – we’re asking a lot of our traditional networks. WANs are being pushed to their limits, carrying increasing amounts of data to and from multiple branch offices to mobile users, and to the …

Spoofing

Spoofing: an easy way to get hacked

Brett Harney Business Continuity / Disaster Recovery

The first thing you want to do is determine whether your account has been compromised by a virus, malware, or a spammer, or if you are just being spoofed. Email spoofing is when the sender of an email, typically spam, forges (spoofs) the email header “From” address so the email being sent appears to have been sent from a legitimate …

CTG network services

Thinking about network services? Ask these 5 questions first

Brett Harney Application Performance, Network Performance

Most companies have built their traditional network architecture in a piecemeal approach over the years, starting at the corporate office and then expanding to the branch office. Network managers selected the most reliable and most cost-effective internet connections possible for each location. This approach worked well when teams were small and internet speeds were ‘good enough’ to connect back to …

Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …