Unified Communications

Choosing the Best Partner to Guide Your UC Journey

Brett Harney Cloud, Collaboration, Communication, Unified Communications

While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …

cloud computing

How to Achieve a Successful Legacy System Migration to the Cloud for your Applications

Brett Harney Cloud

With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out early for the day. Guess again. According to Nextgov, 44 percent of organizations have experienced migration failure when it comes to their applications. …

cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.