cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.

cloud migration

5 Reasons Why Cloud Migrations Succeed

Brett Harney Cloud

Cloud migration is exploding. In one survey, 93% of corporate respondents reported that their companies are using the cloud as part of their business solution. Amazon Web Services posted $3.53 billion in revenue from the fourth quarter of 2016. Yet, about 44% of organizations experience some form of cloud migration failure. It appears leveraging the cloud is a lot easier than moving …

cloud strategy

4 Features of a Well-designed Cloud Strategy

Brett Harney Cloud

Smart businesses know geography shouldn’t stand in the way of building the strongest team with the best talent. The cloud has allowed us to break free of the chains of local hiring and costly relocations. Your globally dispersed team can have the ability to work together, in real-time, on current documents and data. However, in the absence of a solid …

hosted phone

B.O.L.O. for these Enterprise VoIP Trends this Year

Brett Harney Cloud, Collaboration, Hosted Phone, SIP Trunking, Unified Communications, VoIP

Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …