cloud contact center

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

Brett Harney Cloud, Hosted Phone, Unified Communications

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given …

hosted phone

How Sustainable Is Your Technology?

Brett Harney Business Continuity / Disaster Recovery, Cloud, Hosted Phone, Managed Network Services, Unified Communications, VoIP

My high school-aged daughter, Blair, came home last week with an English assignment. Her teacher asked her to write a paper about sustainability and how it impacts Blair’s teenage life.  It was a good question even though Blair didn’t necessarily like the project. As we discussed it throughout dinner, it made me think more and more on how technology has …

cloud computing

3 Stages of a Successful Cloud Shift

Brett Harney Cloud

The ultimate result of moving to the cloud should be simplification of your work flow. Using the cloud should reduce security concerns, decrease reliance on aging hardware, increase collaboration, and make your data simpler to access wherever, however, and whenever you want it. The hard part is getting all your data and processes there in the beginning. Effectively migrating to …

cloud computing

UCaaS Vs. PBX: Is Cloud a Clear Winner?

Brett Harney Cloud

Aren’t we all just headed to the cloud, making this comparison moot? Not exactly. The two are not black and white. Cloud communications is a broad field, ranging from single-function apps to full hosted UC services. PBX systems, which are now basically VoIP telephony, can vary as well from on-premise hardware to hosted cloud solutions. So, while we’re discussing UCaaS …