How are you planning for 2020?

Brett Harney Application Integration, Cloud, Collaboration, Communication, Managed Network Services, Network Security, Unified Communications

With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …

A look at business communication – where does mobility fit in?

Brett Harney BYOD, Cloud, Communication, Hosted Phone, Unified Communications

Cloud computing and mobility of technologies have forever changed how we live, work, and communicate. Digital tools and mobile devices have advanced to the point where remote working is no longer an exception. In fact, surveys reveal that 70% of the U.S. population works remotely at least once a week. (Source: IWG). What’s powering this remote working revolution? Part of …

Is SD-WAN for you?

Brett Harney Application Performance, Business Continuity / Disaster Recovery, Network Performance, Unified Communications

Listen to what your business is telling you. With the deluge of cloud applications today – Office 365, Microsoft Azure, Unified Communications (UC) solutions, and much more – we’re asking a lot of our traditional networks. WANs are being pushed to their limits, carrying increasing amounts of data to and from multiple branch offices to mobile users, and to the …

Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …

UCaaS 2.0 – Raising the stakes with UCaaS Application Integration

Brett Harney Application Performance, Unified Communications

When it comes to communicating at work, it should be as simple as ‘pulling up a chair’ to a co-worker’s desk. But in a world that’s gone mobile – where nearly 50% of Americans say they spend at least some time working remotely or from home – how can organizations foster effective communication when team members can literally be working …