cloud contact center

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

Brett Harney Cloud, Hosted Phone, Unified Communications

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given …

CRM Integration

5 Advantages You Gain from CRM Integration with Your Hosted Phone

Brett Harney Application Performance, Hosted Phone, Unified Communications, VoIP

Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …

unified communications

The 4 Tenets of a Winning UC Solution

Brett Harney Hosted Phone, Unified Communications, VoIP

Unified Communications (UC) is a technology term. It involves thorough planning, complex networking, and careful infrastructure. But, at the core of the hardware and software that are the building blocks of a UC network, are a set of values that, if commonly held, will push that technology from pieces and parts to a true solution that can add tremendous value …

mobile workforce

Is a Mobile Workforce a Win or a Security Nightmare?

Brett Harney BYOD, Hosted Phone, Unified Communications, VoIP

Mobility is becoming less of a perk and more of a requirement. It’s not a nice-to-have, it’s a must-have. Some estimates say 50% of the workforce will be mobile by 2022. Enterprises that don’t enable their staff for mobility will lose in talent acquisition to those that do. However, are all those individual devices accessing your business data creating chinks …

hosted data center

Are You Blocked from Growth by Your On-Prem Data Center?

Brett Harney Hosted Phone, Unified Communications, VoIP

Growing a business means more than increased revenues, it means increased costs too, especially in the data center. The larger an organization, the greater the data needs and the capital expenditures that go with it. As the IT infrastructure complicates, more resources are needed for upgrades and maintenance. These building costs and management often cut into the focus on innovation. …