Unified Communications

Unified Communications – Connecting the Dots Between Your Phones and Apps

Brett Harney Hosted Phone, Unified Communications, VoIP

I recently went on an appointment to a small organization (15 Users) and they had big ideas on what they wanted to do in regards to their next phone system.  Their goals included: To have their customer relationship management software (CRM) tied to the call center representatives and sales staff Ability to get call analytics and tracking, as well as …

Unified Communications

Buckeye’s Technology Foul: A Lesson in Unified Communications

Brett Harney Unified Communications

What if the newspaper read “Buckeyes Lose Top Recruits to School Up North Because of Bad Technology”? That is what really could have happened this week.  The recruiting process for “National Signing Day” for high school seniors who want to play college football at Ohio State University came to a screeching halt. In Columbus, the Buckeyes’ recruiting fax machine ran …

unified communications

How to Win Big with Unified Communications

Brett Harney Business Continuity / Disaster Recovery, Unified Communications

Is your business utilizing the full power of your network for unified communications?  If not, it’s definitely worth your time to do some research, because integrating all of the ways you communicate and collaborate can increase productivity, simplify your workflow, and increase your profitability.   I’m sharing these strategies from the article “3 Disaster Recovery Benefits You Can Leverage with UCaaS,” …