3 Ways to Keep Your Remote Employees Dialed In
  • 27
    Jun

3 Ways to Keep Your Remote Employees Dialed In

While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names...

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Cloud Clears the Way for New Day in the Call Center
  • 6
    Jun

Cloud Clears the Way for New Day in the Call Center

When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right person. Today, a call center is much more versatile, and...

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B.O.L.O. for these Enterprise VoIP Trends this Year
  • 4
    Apr

B.O.L.O. for these Enterprise VoIP Trends this Year

Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year...

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Hosted PBX Market Valued at $20 Billion Worldwide for 2018
  • 28
    Mar

Hosted PBX Market Valued at $20 Billion Worldwide for 2018

We know the direction of the hosted PBX market, we see it every day in our line of work. But, seeing the actual global estimates for UCaaS adoption and spending this year really exhibits how big this tech really is. The as-a-service model is where we're all headed,...

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Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?
  • 22
    Mar

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud - a rapid revolution? Or, do you move it application by application, so that...

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