Remote Working

3 Ways to Keep Your Remote Employees Dialed In

Brett Harney Collaboration, Communication, Hosted Phone, Unified Communications

While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …

hosted phone

B.O.L.O. for these Enterprise VoIP Trends this Year

Brett Harney Cloud, Collaboration, Hosted Phone, SIP Trunking, Unified Communications, VoIP

Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …

UCaaS

Hosted PBX Market Valued at $20 Billion Worldwide for 2018

Brett Harney Hosted Phone, Unified Communications, VoIP

We know the direction of the hosted PBX market, we see it every day in our line of work. But, seeing the actual global estimates for UCaaS adoption and spending this year really exhibits how big this tech really is. The as-a-service model is where we’re all headed, and 2018 is showing us just how quickly we’re getting there. “At …

cloud contact center

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

Brett Harney Cloud, Hosted Phone, Unified Communications

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given …