SIP Trunking

SIP Trunking Simplified

Brett Harney Hosted Phone, SIP Trunking, VoIP

As more companies are moving out of their traditional Legacy systems and towards Unified Communications strategies, SIP Trunking – the use of Session Initiation Protocol (SIP) to establish voice and video communications via the Internet – is gaining in popularity. Businesses are flocking to SIP Trunking for one major benefit – it saves you money. But not everyone understands just …

Hosted Phone

Are You Leveraging Your Phone System to Improve Your Business?

Brett Harney Hosted Phone, Uncategorized

Businesses often look to new software and updated processes to improve their business. So, why is it that when it comes to their phone system, they are resistant to change and instead want to stick with the status quo? Organizations that seek to leverage technology to improve their businesses should be looking at the ways they could do this with …

Unified Communications

Unified Communications – Connecting the Dots Between Your Phones and Apps

Brett Harney Hosted Phone, Unified Communications, VoIP

I recently went on an appointment to a small organization (15 Users) and they had big ideas on what they wanted to do in regards to their next phone system.  Their goals included: To have their customer relationship management software (CRM) tied to the call center representatives and sales staff Ability to get call analytics and tracking, as well as …