hosted phone

B.O.L.O. for these Enterprise VoIP Trends this Year

Brett Harney Cloud, Collaboration, Hosted Phone, SIP Trunking, Unified Communications, VoIP

Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …

UCaaS

Hosted PBX Market Valued at $20 Billion Worldwide for 2018

Brett Harney Hosted Phone, Unified Communications, VoIP

We know the direction of the hosted PBX market, we see it every day in our line of work. But, seeing the actual global estimates for UCaaS adoption and spending this year really exhibits how big this tech really is. The as-a-service model is where we’re all headed, and 2018 is showing us just how quickly we’re getting there. “At …

cloud contact center

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

Brett Harney Cloud, Hosted Phone, Unified Communications

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given …

CRM Integration

5 Advantages You Gain from CRM Integration with Your Hosted Phone

Brett Harney Application Performance, Hosted Phone, Unified Communications, VoIP

Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …

unified communications

The 4 Tenets of a Winning UC Solution

Brett Harney Hosted Phone, Unified Communications, VoIP

Unified Communications (UC) is a technology term. It involves thorough planning, complex networking, and careful infrastructure. But, at the core of the hardware and software that are the building blocks of a UC network, are a set of values that, if commonly held, will push that technology from pieces and parts to a true solution that can add tremendous value …