Four Value-Adding, ROI-Improving VoIP Features

Brett Harney VoIP

When deciding on making the jump to a Voice over IP Solution, small and mid-sized businesses would be wise to consider these four features that VoIP offers, which will dramatically enhance your return on investment:
  1. Call Routing One of the more popular features that VoIP offers is the ability to install softphone applications on a computer and mobile device so that calls to users’ work number follow them. Using this software, users can set the phone to ring on their desk, and then revert to their computer’s softphone application or even their smartphone if the call isn’t picked up. This gives a caller the opportunity to reach a user at an alternate location before having to leave a voicemail. For a mobile workforce, this is a key feature.
  2. Hold Remote Meetings For businesses that have telecommuters, outside consultants, or multiple offices, it can be a difficult and costly task to bring everyone together for a meeting. The video conferencing capability built into most VoIP software helps solve this problem. Businesses can hold video meetings over VoIP to save on travel costs as well as reductions in productivity when individuals are traveling.
  3. Do Not Disturb There are times when people shouldn’t be bothered with incoming calls, and that’s when the do not disturb feature becomes so valuable. Having the ability to turn off incoming calls and redirect them immediately to voicemail or another extension not only keeps an individual or group on task but also keeps the caller from feeling like he or she is being avoided or ignored.
  4. Integration with CRM Many businesses have begun to integrate their VoIP service with their customer relationship management (CRM) solution. Using this integration, those who work with the CRM system have the ability to run reports, such as on customers who need to reorder, and call those individuals directly from the application. Calls made and answered through the VoIP–CRM solution can also be logged for more accurate record keeping.*
*Source: IT Toolbox

Download our SMB Guide to Hosted VoIP

More and more businesses are embracing the benefits that VoIP provides, and Hosted Voice over IP is emerging as the dominant choice in SMB implementations, mainly due to its simplicity. This eGuide will give you details on how you can benefit from Hosted VoIP and what items you should consider before either beginning an implementation, or when evaluating a current VoIP solution, including:
  • Budget
  • Features
  • QoS
  • Network Monitoring
  • MORE!