Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …