cloud strategy

4 Features of a Well-designed Cloud Strategy

Brett Harney Cloud

Smart businesses know geography shouldn’t stand in the way of building the strongest team with the best talent. The cloud has allowed us to break free of the chains of local hiring and costly relocations. Your globally dispersed team can have the ability to work together, in real-time, on current documents and data. However, in the absence of a solid …

cloud contact center

Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?

Brett Harney Cloud, Hosted Phone, Unified Communications

  When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given …

CRM Integration

5 Advantages You Gain from CRM Integration with Your Hosted Phone

Brett Harney Application Performance, Hosted Phone, Unified Communications, VoIP

Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …

hosted phone

How Sustainable Is Your Technology?

Brett Harney Business Continuity / Disaster Recovery, Cloud, Hosted Phone, Managed Network Services, Unified Communications, VoIP

My high school-aged daughter, Blair, came home last week with an English assignment. Her teacher asked her to write a paper about sustainability and how it impacts Blair’s teenage life.  It was a good question even though Blair didn’t necessarily like the project. As we discussed it throughout dinner, it made me think more and more on how technology has …