cloud computing

How to Achieve a Successful Legacy System Migration to the Cloud for your Applications

Brett Harney Cloud

With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out early for the day. Guess again. According to Nextgov, 44 percent of organizations have experienced migration failure when it comes to their applications. …

cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.