Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …

hosted call center

Hosted Call Centers are Revolutionizing the Way We Work

Brett Harney Hosted Phone, VoIP

VoIP has changed the way we call. By transmitting voice over the internet, the cost to call has dropped dramatically, both locally and long distance. It also allows our communications lines to transfer instantly between other channels and media, like email, video, and messaging. When you combine VoIP / SIP trunking technology with the cloud, also known as hosted phone, …