2021 planning starts now

Leighton Rosendale Application Integration, Business Continuity / Disaster Recovery, Cloud, Collaboration, Communication, Cybersecurity, Unified Communications

Put yourself in the driver’s seat – We can all agree that 2020 blew up a lot of strategic plans. The message appeared in giant skywriting from above – ‘humans make plans, and the universe laughs. Unfortunately for most of us, the laugh is usually uncontrollable, and it’s directly in our faces. So, does that mean that business owners should …

Where do we go from here?

Brett Harney Business Continuity / Disaster Recovery, Cloud, Collaboration, Communication, Hosted Phone, Uncategorized, Unified Communications, VoIP

It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …

Preparing for the unknown

Leighton Rosendale Application Performance, Business Continuity / Disaster Recovery, Collaboration, Communication, Hosted Phone, Network Performance, Uncategorized, Unified Communications

One day we are all living our lives normally, and the next we are all suddenly living in confusion and uncertainty. There has been so much uncertainty and confusion surrounding COVID-19, and with local, state and national governments stating different information, it makes it hard to determine what exactly is going on, or how long our lives will be affected …

How are you planning for 2020?

Brett Harney Application Integration, Cloud, Collaboration, Communication, Managed Network Services, Network Security, Unified Communications

With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …

Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …