Where do we go from here?

Brett Harney Business Continuity / Disaster Recovery, Cloud, Collaboration, Communication, Hosted Phone, Uncategorized, Unified Communications, VoIP

It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …

Preparing for the unknown

Leighton Rosendale Application Performance, Business Continuity / Disaster Recovery, Collaboration, Communication, Hosted Phone, Network Performance, Uncategorized, Unified Communications

One day we are all living our lives normally, and the next we are all suddenly living in confusion and uncertainty. There has been so much uncertainty and confusion surrounding COVID-19, and with local, state and national governments stating different information, it makes it hard to determine what exactly is going on, or how long our lives will be affected …

How are you planning for 2020?

Brett Harney Application Integration, Cloud, Collaboration, Communication, Managed Network Services, Network Security, Unified Communications

With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …

Call Center Customer experience

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Brett Harney Hosted Phone, Unified Communications

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …

It's all about the bundle

It’s All About The Bundle

Brett Harney Application Performance, Business Continuity / Disaster Recovery, Cloud, Communication, Hosted Phone, Unified Communications, VoIP

I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee.  When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled.  I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …