It's all about the bundle

It’s All About The Bundle

Brett Harney Application Performance, Business Continuity / Disaster Recovery, Cloud, Communication, Hosted Phone, Unified Communications, VoIP

I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee.  When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled.  I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …

cloud contact center

Better Customer Journey Mapping in the Cloud/Contact Center

Brett Harney Cloud

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available.

hosted phone

B.O.L.O. for these Enterprise VoIP Trends this Year

Brett Harney Cloud, Collaboration, Hosted Phone, SIP Trunking, Unified Communications, VoIP

Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …