hosted call center

Hosted Call Centers are Revolutionizing the Way We Work

Brett Harney Hosted Phone, Unified Communications, VoIP

VoIP has changed the way we call. By transmitting voice over the internet, the cost to call has dropped dramatically, both locally and long distance. It also allows our communications lines to transfer instantly between other channels and media, like email, video, and messaging. When you combine VoIP / SIP trunking technology with the cloud, also known as hosted phone, …

sip trunking

4 Things You Need to Know about SIP Trunking

Brett Harney SIP Trunking

If you’re considering a move to VoIP telephony, then you likely know about SIP Trunks. A SIP trunk will connect your premises directly to the Public Telephone Network (PSTN) via IP/broadband. It’s touted for its increased reliability, cost-saving, scalability, and flexibility when it comes to a business communications strategy. Here are some key facts you need to know about SIP …

hosted phone

Is Premise-Based VoIP Becoming Obsolete?

Brett Harney Hosted Phone, VoIP

There is speculation in the technology industry that the premise-based salesman is going the way of the fax salesman of 1990s. While fax technology was still useful, the digital alternatives and the use of email were just such an improvement it seemed incredibly wasteful to continue trying to spread the technology. The upside of cloud hosting is certainly compelling in …

SIP Trunking

SIP Trunking Simplified

Brett Harney Hosted Phone, SIP Trunking, VoIP

As more companies are moving out of their traditional Legacy systems and towards Unified Communications strategies, SIP Trunking – the use of Session Initiation Protocol (SIP) to establish voice and video communications via the Internet – is gaining in popularity. Businesses are flocking to SIP Trunking for one major benefit – it saves you money. But not everyone understands just …


POTS Lines: Technology’s Honus Wagner Baseball Card

Brett Harney VoIP

It’s finally Spring time. Spring means eternal optimism for my Cleveland Indians. More importantly, it is my time to go buy the 2016 edition of TOPPS MLB Baseball cards. This is something that I have been doing since I was 10 years old,  trading cards with my boys outside the local pharmacy. But there was always 1 card in the …