Unified Communications

5 Considerations for a Unified Communications Strategy

Brett Harney Unified Communications

Unified Communications (UC) is the way of the near future. A mobile and interconnected workforce has been proven to enhance productivity, increase your ROI, and reduce the headaches of limited scalability that came with traditional communication systems. When moving to a Unified Communications approach, a thorough plan that considers both the technology and the human elements of your business is …

Unified Communications

Unified Communications – Connecting the Dots Between Your Phones and Apps

Brett Harney Hosted Phone, Unified Communications, VoIP

I recently went on an appointment to a small organization (15 Users) and they had big ideas on what they wanted to do in regards to their next phone system.  Their goals included: To have their customer relationship management software (CRM) tied to the call center representatives and sales staff Ability to get call analytics and tracking, as well as …

Unified Communications

Buckeye’s Technology Foul: A Lesson in Unified Communications

Brett Harney Unified Communications

What if the newspaper read “Buckeyes Lose Top Recruits to School Up North Because of Bad Technology”? That is what really could have happened this week.  The recruiting process for “National Signing Day” for high school seniors who want to play college football at Ohio State University came to a screeching halt. In Columbus, the Buckeyes’ recruiting fax machine ran …

unified communications

How to Win Big with Unified Communications

Brett Harney Business Continuity / Disaster Recovery, Unified Communications

Is your business utilizing the full power of your network for unified communications?  If not, it’s definitely worth your time to do some research, because integrating all of the ways you communicate and collaborate can increase productivity, simplify your workflow, and increase your profitability.   I’m sharing these strategies from the article “3 Disaster Recovery Benefits You Can Leverage with UCaaS,” …

VOIP voice over internet

Where Will the Handset Be Now that VoIP is Here?

Brett Harney VoIP

Unified Communications has been all the rage the last few years.  It offers simplified ways for your business to communicate, gives a voice to your apps, unifies all your devices and empowers them with features that offer business flexibility.   VoIP (voice over Internet protocol) offers a cost-effective way for businesses to move away from traditional private branch exchange systems, especially when it …