Today smartphones outnumber humans on the planet. According to Forrester, 75% of North American information workers using smartphones use mobile email. Considering these facts, and adding in the number of tablet users on top of that, it is clear the world has gone mobile, and it only makes sense that organizations are looking for the next phase in mobilizing their businesses.
Enter Mobile workflows and Unified Communications. By deploying mobile apps for business processes that are accessible across all employees, customers and partners, the opportunity to increase productivity is limitless. TrackVia, mobile workflow software company, discussed the idea in their paper "3 Benefits of Mobile Workflow Management." We live in an anywhere, anytime work world. "The era of a nine-to-five workday at a physical desk is over. Increasingly, the workforce is mobile. In fact, 48% of knowledge workers use a smartphone for work, and 21% have bought these devices themselves."
"To take advantage of this reality, companies should enable employees to be productive and complete work anytime, anywhere. With mobile workflow, there’s no more waiting on field or mobile employees to send data collected on work sites, in the warehouse, or on the manufacturing floor to employees located in the office and vice versa. Employees can complete tasks and perform work wherever they might be physically located."
Gain 240 more hours per employee a year
Mobile workflow allows for decisions to be made with the decision maker having all the information necessary right at his or her fingertips. They are able to see real time reporting, accessible from mobile devices, leverage data and analytics to drive and informed decision making process. The result? Decisions that help cut costs and boost the bottom line.
According to the Trackvia report, employees who use mobile applications to perform work are 34% more productive. Companies gain an extra 240 hours of work per year from employees due to mobile working - that's 10 extra days of productivity. With those numbers, it only makes sense to develop as many areas of your company's business processes to be accessible and usable in a mobile environment. Using Unified Communications to bring together email, voice, conferencing, calendars, etc. is just one step in the process. But a great first step.