The cloud has completely transformed the way today’s businesses communicate and collaborate both internally and with their customers. While traditional telecom solutions certainly paved the way for business communications, cloud technology has changed the game with powerful features, interoperability, and integration to the business landscape. Your business deserves the best the cloud has to offer, and CTG has developed relationships with the industry’s leading cloud providers in order to leverage best-of-breed cloud technology for your business.
Voice over Internet Protocol (VoIP) is phone service that no longer depends on traditional phone lines which transmit analog signals over physical telephone lines. While this old-style technology is good, it is subject to weather conditions and carries a hefty cost depending on needs and usage. An alternative to traditional phone service is VoIP, which uses the Internet to translate calls into digital data signals, and can bring significant cost savings to a business.
There are generally two categories of VoIP services currently offered by most providers; hosted VoIP, and premise-based VoIP. Premise-based VoIP involves the installation of IP-PBX equipment at each business location, whereas with a hosted voice solution, all of the expensive and complicated network equipment is kept and maintained by the service provider. As a result of removing any direct involvement with that equipment, hosted voice VoIP is easily the more manageable, flexible, and cost-effective of the two options.
Benefits of Hosted VoIP
- Redundancy/Business Continuity – All features and functionality are located off-site, allowing your business to keep running even in the event of a disaster.
- Simplicity and Scalability – Add and remove users to your Hosted VoIP solution easily, providing you with a simple, scalable solution for your business communications. Software upgrades are also included within Hosted VoIP services.
- App Integration – Hosted VoIP services can offer integration with business applications such as SKYPE for Business, Google Apps, and project management / customer relationship management software. This allows you to enhance your data and user experience by utilizing existing resources you have already purchased.
- Advanced Communication Features – Enjoy enterprise-class features like auto attendant, call forwarding, DID calling, voicemail to email, and much more.
Contact Center as a Service (CCaaS)
Regardless of the size of your business, customer engagement and satisfaction are critical aspects to your company’s continued success. Hosted call center solutions makes it easy to provide customers with improved response times, effective call routing, and easy access to account data. Today’s comprehensive, feature-rich call centers offer built-in features to streamline operations, enhance call agent productivity, and minimize capital expenses.
Benefits of Contact Center as a Service
- Flexibility and Scalability – CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. New agents can be added instantly without the need for additional licenses or renegotiating contracts.
- Business Agility – You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.
- Favorable Payment Terms – Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
- Advanced Reporting and Analytics – Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics.
- Call Flow Management – Ensure smoother call handling with call flow routing and management options for linear or simultaneous call distribution policies.
- Improved Customer Satisfaction – Multi-channel contact handling gives customers a variety of contact options such as voice, chat, and email, building stronger relationships.
- Advanced and Secure Infrastructure – Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
- Business Continuity/Disaster Recovery – Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.
- Integrated Applications – CCaaS solutions typically provide direct integration with databases, CRMs, workforce management, quality monitoring, UCaaS and VoIP applications. Integrate the latest applications to your existing technology.
Empower your employees both inside and out of the office with mobile integration solutions. Mobile integration applications help your employees stay connected with their voice, instant message, video, and presence all connected inside their mobile app. This provides full access from desk phones and mobile devices and enables a seamless mobility experience.
Benefits of Mobile Integration
- Improved Mobility – Mobile and remote employees are equipped with the same tools as their deskbound colleagues regardless of location or device.
- Increased Productivity – Keep mobile workers connected and engaged whether they are in the office, on the road, or traveling abroad.
- Empower your mobile workers with Mobile Integration solutions.
Sip trunking from Corporate Technologies Group delivers both data and voice on a single line. It allows you to keep your PBX legacy phone system, which no doubt was a large investment, by converting your voice traffic to route on your data network. it is often the first step towards VoIP for companies that want the cost savings of VoIP, but are not ready to give up their PBX.Features typically include local and long-distance calling, E911, directory listing and caller ID, all of which integrate into a company’s existing phone system. SIP trunks are purchased according to the number of anticipated simultaneous calls your business uses. If you find you need more call capacity, you can simply add trunks as needed.
Benefits of SIP Trunks
- Reduced Costs – Eliminate expensive PSTN gateways, local voice trunks, and reduce hardware costs by switching to SIP.
- Redundancy – SIP Trunking failover allows Calls to be re-directed to another physical location, to a mobile phone, to be automatically picked up by hosted voicemail, or for employees to take their desk phones to another location and continue to work
- Automatic Forwarding – SIP Trunking automatically forward calls to an outside number such as a cellphone if the SIP trunking service (or your PBX telephone system or internet connection) is down. Once the problem is corrected, normal operation resumes automatically.
- Scalability and Flexibility – Quickly and easily increase or decrease call capacity by adding and removing trunks as needed, without paying for more than what you need.
- Local Appearance – Sip Trunking is one way that companies can achieve a “local presence” in multiple cities without having a physical location. They are often used in inside sales scenarios. The SIP Trunking system enables inside sales reps to automatically dial prospects using local area codes. Local presence dialers can lift call connection rates by at least 57%, because prospects tend to be far more likely to answer unknown calls from local numbers, rather than toll-free or long distance phone numbers.