Cloud Technology Solutions

Cloud Technology Solutions

The cloud has completely transformed the way today’s businesses communicate and collaborate both internally and with their customers. While traditional telecom solutions certainly paved the way for business communications, cloud technology has changed the game with powerful features, interoperability, and integration into the business landscape. Your business deserves the best the cloud has to offer, and Corporate Technologies Group has developed relationships with the industry’s leading cloud providers in order to leverage best-of-breed cloud technology for your business.

How Unified Communications-as-a-Service can Transform Your Business

With the introduction of technologies like voice-over IP (VoIP), IT professionals began to look beyond the POTS (plain old telephone system) as the final word on communications. The popularity of VoIP is a driving factor in the evolution of enterprise communications. 

The concept of unified communications-as-a-service (UCaaS) has revolutionized the communications industry, making it easier than ever to communicate and collaborate. Offered in a complete package as a cloud-based service, unified communications can radically simplify operations and transform your business. Communications channels have expanded beyond the traditional context to include texting, social applications, video conferencing, remote desktops, and productivity apps.

UC is a complete package containing all the communications tools that businesses use every day. This will undoubtedly include voice and telephony, and perhaps mobile support for companies with a bring-your-own-device (BYOD) policy. It may also include email and voicemail, key system emulation, audio, and video conferencing solutions, presence and instant messaging, or even desktop and thin browser clients.

What is the ultimate goal of UC? With UC, a company’s employees and customers receive a consistent user experience across any device, at any location. UC offers increased productivity and ease of collaboration in an efficient and flexible package.

Contact Center as a Service

Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Contact Center as a Service makes it easy to provide customers with improved response times, effective call routing, and easy access to account data. Today’s comprehensive, feature-rich call centers offer built-in features to streamline operations, enhance call agent productivity, and minimize capital expenses. Corporate Technologies Group partners with the world’s leading providers to provide strategic CCaaS solutions for your business.

 

Private, Public, and Hybrid Cloud

When it comes to business, cloud computing is on everyone’s mind. This next generation of computing technology is proving to be extremely beneficial for organizations of every size. With this increased con­sideration of the cloud, many are deciding how to best integrate it into their business.

There are three main forms of cloud computing: public, private, and hybrid. When considering the move, you shouldn’t just pick one of these at ran­dom. The choice should be strategic, based on the characteristics of your business. Each cloud model is best suited for certain types of organizations and needs, so picking the wrong one could backfire. It’s important to consider security, compliance, cost ef­ficiency, integration, and scalability.

To decide what’s best for you, you need to consider the characteristics of your business including your size, needs, industry regulations, user experience, etc. These considerations will help you determine which cloud model is right for you.

Public:

This model centers around the concept of shared resources, as businesses are able to outsource their IT operations to a managed cloud provider, essentially shar­ing the resources with other or­ganizations. They access cloud resources via the Internet and eliminate management and main­tenance on their end. Despite the multi-tenancy, each organization in the public cloud environment experiences high levels of securi­ty for their corporate information. The public cloud truly exempli­fies the “as a service” nature of cloud computing, allowing orga­nizations to use a pay-as-you-go model. However, it leads to less control over the operation of the cloud solution, as it is run and managed by the cloud provider.

This model leads to low, predict­able costs and shifts an organi­zation from a capital expenditure model to an operational expen­diture one. A business has prac­tically unlimited access to cloud resources, cloud space, and can scale up or down as neces­sary. The public cloud also leads to automated deployments and the reliability of working with a cloud provider. Basically, all the functions you’d need from a tra­ditional IT resource can be moved to the cloud. 

Private:

A private cloud is an environment dedicated sole­ly to one organization. It can be implemented within that organi­zation’s on-premises data center or hosted off-site with the help of a cloud provider. This sense of security is what attracts many businesses to the private model. While a managed cloud provider can manage private cloud solutions, this model leads to more respon­sibility on the business’ end and reduced cost savings due to the lack of multi-tenancy.

However, the private cloud environment is extremely beneficial for enter­prises that must adhere to strict industry regulations and compli­ance standards, like government organizations or financial institu­tions, or those that already have a fully baked IT team and in-house infrastructure.

Hybrid:

This is a great compromise between pub­lic and private clouds, as it offers the major benefits of both. Often, parts of a business’ operations are better suited for either pub­lic or private environments, and the hybrid cloud accommodates this. Businesses can test and move certain applications and re­sources to the public cloud while maintaining key infrastructure or mission-critical resources on the private cloud.

The hybrid cloud tends to reas­sure organizations that have an initial hesitancy about the security of a public cloud solution, wheth­er that hesitancy is justified or not. It’s a great way to start experi­menting with cloud services and maintain legacy resources while opening new lines of business in the cloud. Basically, companies can complete non-sensitive op­erations and collaboration with­in the public cloud environment while ensuring security for criti­cal data and apps in the private environment. That “best of both worlds” idea is why hybrid cloud adoption continues to grow.

Business Application Integration

Corporate Technologies Group help’s your businesses seamlessly integrate your hosted phone systems with the business applications that your teams use every day. Improve employee productivity and simplify business workflows by connecting your phone system with your CRM and ERP applications, email client, and other communication software.

Business application integrations empower your employees, whether in the office or on the road, to save time and be more productive with simple, easy-to-use integrations built specifically for their needs.

Powerful Application Features

All app integrations are built with your business in mind, providing intuitive and efficient features that keep your employees productive and connected. Advanced features streamline business processes and help your business deliver impeccable customer experiences.

  • Caller Preview – Automatically displays the caller’s name in Preview or Phone window when matched to contact found in the application
  • Contact Popping – Easily view the caller’s contact record by clicking the application icon in Preview or Phone window.
  • Contact Searching – Concurrently search CRM and shared address book to locate contacts, then click-to-dial from the contact record.
  • Click-to-Dial – Make calls directly from the application with just the click of a mouse.
  • Automatic Call Logging – Automatically log both inbound and outbound calls to contact records within your CRM
  • Call note-taking – Add notes, update custom fields, and tag calls for improved contact record details within your CRM

Mobile Integration

Empower your employees both inside and out of the office with mobile integration solutions. Mobile integration applications help your employees stay connected with their voice, instant message, video, and presence all connected inside their mobile app. This provides full access from desk phones and mobile devices and enables a seamless mobility experience.

Benefits of Mobile Integration

  • Improved Mobility – Mobile and remote employees are equipped with the same tools as their deskbound colleagues regardless of location or device.
  • Increased Productivity – Keep mobile workers connected and engaged whether they are in the office, on the road, or traveling abroad.

Application Integrations from Corporate Technologies Group:

  • Salesforce
  • Microsoft Dynamics
  • BullHorn
  • JobDiva
  • NetSuite
  • Oracle
  • SAP
  • Zoho
  • Skype for Business
  • Clio
  • Google Apps
  • Connectwise
  • Office 365
  • Microsoft Teams

SIP Trunks

Sip trunking from Corporate Technologies Group delivers both data and voice on a single line. It allows you to keep your PBX legacy phone system, which no doubt was a large investment, by converting your voice traffic to route on your data network. it is often the first step towards VoIP for companies that want the cost savings of VoIP but are not ready to give up their PBX. Features typically include local and long-distance calling, E911, directory listing, and caller ID, all of which integrate into a company’s existing phone system. SIP trunks are purchased according to the number of anticipated simultaneous calls your business uses. If you find you need more call capacity, you can simply add trunks as needed.

Benefits of SIP Trunks

  • Reduced Costs – Eliminate expensive PSTN gateways, local voice trunks, and reduce hardware costs by switching to SIP.
  • Redundancy – SIP Trunking failover allows Calls to be re-directed to another physical location, to a mobile phone, to be automatically picked up by hosted voicemail, or for employees to take their desk phones to another location and continue to work
  • Automatic Forwarding – SIP Trunking automatically forward calls to an outside number such as a cellphone if the SIP trunking service (or your PBX telephone system or internet connection) is down. Once the problem is corrected, normal operation resumes automatically.
  • Scalability and Flexibility – Quickly and easily increase or decrease call capacity by adding and removing trunks as needed, without paying for more than what you need.
  • Local Appearance – Sip Trunking is one way that companies can achieve a “local presence” in multiple cities without having a physical location.  They are often used in inside sales scenarios.  The SIP Trunking system enables inside sales reps to automatically dial prospects using local area codes. Local presence dialers can lift call connection rates by at least 57% because prospects tend to be far more likely to answer unknown calls from local numbers, rather than toll-free or long-distance phone numbers.

As cloud technology continues to evolve and change how your business interacts and communicates with customers, Corporate Technologies Group is here to ensure you have the right solutions to fit your business needs and workflows. Contact us today to learn more about how business application integrations can help you save time and money while improving employee productivity.

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