Managed IT Services

Managed IT Solutions

Corporate Technologies Group offers a range of services aimed at ensuring that your systems are not only running smoothly but also backed up in case of disaster and helping to grow your business. If you have any kind of technical troubles in Cleveland it’s time to talk to Corporate Technologies Group about ways to change your business for the better.

Many business owners find that maintaining their IT is expensive, frustrating, and time-consuming. So if you’re looking to keep IT costs predictable, avoid downtime and have a business continuity plan in place, you should call on Corporate Technologies Group. We have expertise in a wide range of industries. What’s more, we take the time to learn about your business, what your goals are and how you use your IT on a day-to-day basis.

Why Managed Services?

This means we can tailor the managed IT solutions that work best for your staff and how they work. We offer different managed IT services, such as:

  1. Managed Endpoint with Antivirus
  2. Managed Servers
  3. Managed Network
  4. Managed Backup
  5. Managed Cyber Security

Co-Managed Solutions:

In short, co-managed IT is a way for growing companies to get the helping hands, specialized expertise, and IT management and automation tools they need WITHOUT the cost and difficulty of finding, managing, and retaining a large IT staff OR investing in expensive software tools.

This is NOT about taking over your IT leader’s job or replacing your IT department. It’s also NOT a one-off project-based relationship where an IT company would limit their support to an “event” (although we can help you with projects).

It IS a flexible partnership to help you get superior IT support and services at a much lower cost. Here are just a few of the reasons why CEOs of similar-sized companies are moving to a co-managed approach:

  • We don’t replace your IT staff; we make them BETTER. By filling in the gaps and assisting them, giving them best-in-class tools and training, and freeing them to be more proactive and strategic, we make them FAR more productive for you. As an added bonus, THEY won’t get burned out, frustrated, and leave.
  • You don’t have to add to your headcount. Let’s face it: overhead walks on two legs. Plus, finding, hiring, and retaining TOP talent is brutally difficult. With co-managed IT, you don’t have the cost, overhead, or risk of a big IT team and department. We don’t take vacations or sick leave. You won’t lose us to maternity leave, an illness, or because we have to relocate with our spouse or found a better job.
  • Your IT team gets instant access to the same powerful IT automation and management tools we use to make them more efficient. These tools will enable them to prioritize and resolve your employees’ problems faster, improve communication and make your IT department FAR more effective and efficient. These are software tools your company could not reasonably afford on its own, but they are included with our co-managed IT program.
  • “9-1-1” on-site. In the unexpected event, your IT leader was unable to perform their job OR if a disaster were to strike, we could instantly provide support to prevent the wheels from falling off.
  • You get a TEAM of smart, experienced IT pros. No one IT person can know it all. Because you’re a co-managed IT client, your IT lead will have access to a deep bench of expertise to figure out the best solution to a problem, to get advice on a situation or error they’ve never encountered before, and to help decide what technologies are most appropriate for you (without your having to do the work of investigating them ALL).
  • You’ll stop worrying (or worry less!) about falling victim to a major cyber-attack, outage or data-erasing event. We can assist your IT leader in implementing next-gen cybersecurity protections to prevent or significantly mitigate the damages of a ransomware attack or security breach. We can also assist in providing end-user awareness training and help you initiate controls to prevent employees from doing things that would compromise the security and integrity of your network and data.
  • We provide your IT leader and team with training. We offer training for our co-managed IT clients so they’re more informed on critical topics such as cybersecurity, disaster recovery, compliance regulations, best practices and more.
  • NO LONG-TERM CONTRACTS. We’re a flexible workforce you can expand and contract as needed.

Infrastructure-as-a-Service (IaaS)

Infrastructure-as-a-Service from CTG allows you to stop worrying about your IT infrastructure and hardware and focus your time on more important things like running your business. IaaS is a cost-effective, scalable way to reduce the burden on your IT team and easily manage your IT hardware needs. Our cloud experts work with you to create an IaaS solution that reduces infrastructure costs while providing scalability and agility. In doing so, we help our customers improve network uptime, ensure adequate disaster recovery and business continuity options and enjoy the highest levels of security and compliance.

Software-Defined Wide Area Network (SD-WAN)

It is important to plan and execute the whole migration process properly, in order to benefit from the SD-WAN advantages, such as cost reduction, better performance, and increased security. Corporate Technologies Group knows SD WAN and can help you migrate to this solution by either stepping out, augmentation, or ripping and replacing.

  • Step Out (Most Common Migration to SD WAN Solution): Start by prioritizing your remote sites and figure out how crucial they are for your whole operation. Then you can start migrating with the sites that are less crucial, this way allows your provider and your technicians to solve any problems if they appear and be better prepared once they set out to incorporate more crucial sites into the system.
  • Augmentation: Flexibility is a big benefit that you should consider taking advantage of to efficiently utilize both public and private network services. This will bring you reduced WAN costs, simplified management of traffic and devices, better security, and improved visibility. Moreover, a Hybrid SD-WAN will allow traffic to flow seamlessly between different links without loss in quality. If one line experiences jitter, latency, or packet loss, another line can take over and meet the agreed SLA.
  • Rip & Replace: When transitioning to SD-WAN, if there is a remote site that is not so high on your critical list, you should consider replacing those MPLS lines with cheaper options. A SD-WAN based solution and a few broadband links will give you an equal amount of security but will decrease cost by a large margin. Something else to consider is that broadband options vary from site to site and that in some places the option of multiple carriers does not exist.

Disaster Recovery and Business Continuity Planning

The word “disaster” carries an unsavory tone for most, but disasters DO happen and every business must have a plan in place to guarantee business continuity and overall company survival. Whether the disaster is man-made or natural, your Disaster Recovery Plan (DRP) should cover any data, hardware, and software that is critical to keep your business functioning properly. We are experts in Disaster Recovery as a Service (DRaaS) and can help you develop a DRP that’s right for your business, your risks, and your budget.

We analyze business continuity and redundancy as the focal points for your DRP. In doing so, we look to determine the following:

  • How long can your business be out of service should a disaster occur?
  • What are the mission-critical functions that you need to continue to function?
  • Is your budget robust enough to handle the needs that you have identified as mission-critical above?
  • Do you have alternate routes for your network data should the main access point fail or be inaccessible in a disaster?
  • Are your redundant connections susceptible to the same outages as your primary network?

Many businesses assume that having their data backup in place, and tested, means they have a business continuity plan in place. This is simply not the case, as data backup is just one aspect of an overall Disaster Recovery Plan. CTG works with you to ensure that connectivity is maintained for all employees at all times, that data is backed up and recoverable, and your business operates no matter where your employees are located or what may be threatening an interruption in services. Disaster Recovery planning from CTG will help you analyze two specific areas within your disaster recovery plan.

  • Business Continuity – Is your business prepared to handle a disaster? We look at the mission-critical functions that you must have to function and determine if your budget is robust enough to handle those needs.
  • Redundancy – What routing alternatives are available for your network data should the main access point fail or is inaccessible? We will help you assess your current situation and determine if your redundant connections are susceptible to the same risks as your primary network.

Once your plan is created, we ensure that it is implemented and tested properly, so you don’t have to worry about your plan failing when you need it most.

Virtual Desktop Infrastructure (VDI)

Do you have a variety of users on your network that require different levels of access and security based on their role or status in your organization? Virtual Desktop Infrastructure (VDI) from CTG allows you to run user desktops inside a virtual machine that lives on a server on-site or in a data center. This allows for fully personalized desktops for each user depending on their role in your company, but with a simplified and secure centralized management. The VDI solution from CTG enables organizations to centrally manage the desktops you support, ensuring that all security software and patches are up to date. And since all the data is stored on a server in a secure data center, a stolen or misplaced laptop doesn’t pose any risk to your data. VDI also gives your end-users mobility and the freedom to access virtual desktops anytime, from anywhere, on any device. Rather than fighting with employees who want to use their own laptops or tablets, the BYOD dilemma is solved with the Anywhere/Anytime access that VDI allows.

Firewall (Premise and Cloud)

Your business shouldn’t have to choose between network security and technology infrastructure. CTG offers both premise and cloud-based firewall protection that ensures you are protected against network attacks and threats without compromising your network’s performance. We provide firewall solutions that deliver unparalleled security effectiveness. This protection extends across your entire business network, saving you time and money all within one intuitive firewall system. With CTG, we can help you evaluate which type of firewall is best for your company. CTG firewall solutions allow our clients to monitor usage patterns and immediately identify security threats, ensuring that you always know what’s happening with your network.

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