Corporate Technologies Group’s project management and support services address the issues that our clients face when making the decision to change their network topology, whether it be premise-based or moving services to the cloud. From assessing your current network infrastructure to examining the best-in-class solutions available to deploying and implementing those solutions, to on-going support, our team has the expertise and experience to take on your technology to the next level.
Corporate Technologies Group has taken typical help desk support and recreated it as an entirely new service, with entirely new benefits. It’s called ProactiveMax; different from other IT help desk services offered in the market today.
Corporate Technologies Group’s version doesn’t just work with your physical network but handles the relationship with all of your vendors. We understand that your business is dependent on the performance of your network and therefore we handle all technical and customer support issues that occur from these vendors that can consume your time. This gives you the ability to grow your IT staff without actually having to hire more IT staff. We become your outsourced help desk.
Our support team of certified professionals is here to manage and monitor daily IT operations without interruptions and give you complete confidence that your service and support are 100% handled.
On-site training – Personalized training for admins and end-users. Training can be anywhere from 1 to 3 days, depending on your installation. Our technical experts help users configure phone settings, set up voicemail, customize administration settings, and more.
First-day of service support – Both on-site and off-site, CTG’s team is ‘all in’ and available to ensure that installation goes smoothly. If an issue arises, we work to fix it on day one and will escalate to the carrier quickly if needed.
At Corporate Technologies Group, our goal is that we are your single point of contact for all of your technology needs. We understand the mission-critical role service and technology play in your daily operations. ProactiveMax allows you to focus on WHAT you do best without worrying about HOW to do it.
Corporate Technologies Group’s tech support doesn’t end there. Here are a few more excellent benefits:
So if you need quality help desk services in Cleveland Ohio, contact Corporate Technologies Group today to find out more.