Support Request Form

Support Request Form

In order to provide you with the best service possible, please complete the support request form below.

*Standard billing rates may apply based on your agreement.

Need After Hours Services?

If you require assistance after hours, please call 216-398-1700 and choose option 9 when prompted. Additional charges may apply.

    SITE CONTACT NAME

    CHOOSE YOUR SUPPORT REQUEST TYPE(S):

    COMPLETE THE INFORMATION BELOW FOR PHONE REPAIRS:

    What troubleshooting steps have been taken by the support/telecom team?

    COMPLETE INFORMATION BELOW FOR PHONE MOVES:

    Attach a copy of the Site Floorplan with phone location clearly marked or email to fharris@ctgusa.net

    COMPLETE INFORMATION BELOW FOR PBX SYSTEM ADDS/CHANGES:

    Type of Changes/Adds Needed:


    Extenstion #

    COMPLETE INFORMATION BELOW IF ADDING NEW OR REPLACEMENT PHONES:

    Make and model of phone needed?

    Is there an existing jack at the location of installation?

    If this is a new phone, provide the following employee information:

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