Have you ever heard the phrase ‘wizard behind the curtain?’ That’s Jen in a nutshell. She works with other Client Support Representatives at CTG to make sure clients’ hosted phone or other telecom solutions actually work like they do in the sales demonstration.
That means that everything that happens after a sale goes through Jen and other client support team members. She also serves as a project manager for the installation of these complex UC systems. In addition, she also takes on the role of dispatch or logistics queen – matching the right in-house technicians with the right project and equipment. She makes sure techs have the right equipment, cabling, and other hardware pieces needed to get the job done.
It’s that even the tiniest pebble can make a huge splash.
Don’t be a passenger on the bus…be the driver!