When it comes to customer support and training at CTG, Laura wrote the book on both. She’s been on the training side of our organization for 30 years! So if you have a question about – well, anything – Laura probably has the answer. Or if she doesn’t, she knows how to find it! Laura is serious about exceeding customer expectations whenever possible. In fact, she believes it’s the best piece of professional advice she’s ever received – so it’s pretty much her matra, and it shows.
What’s the best piece of advice you’ve ever been given?
Work hard and to try to exceed expectations when at all possible!
What’s the most important lesson you’ve learned during your professional career?
If we don’t take care of our customers, someone else will.
When you were 5, what did you want to be when you grew up?
I was pretty sure I’d be a Farmer’s wife when I grew up.