When you contact CTG about your service questions, whether it is a new install, change order, repair ticket, or a general account inquiry, Sherri and her team members are happy to help. As the client support team leader, she and her co-workers are passionate about delivering the best overall customer experience possible.
She’s incredibly proud of her client support colleges because they go above and beyond to build lasting relationships with clients. It’s also an experienced team, and she’s confident that CTG clients trust that the support staff will promptly and accurately meet their telecom needs.
It's simple - if it's not going to matter to you in 5 years, don't spend more than 5 minutes upset by it.
Prioritize your day, be confident and accountable, and put your all in everything you do.
The ability to resolve issues within seconds. Telecom is very diverse, and with new technology determining the root cause of an issue can be challenging and time-consuming. To have the ability to skip the many steps and resolve problems immediately would be a fantastic superpower to have.