For a law firm, a phone call isn’t just a phone call. It could be a business owner facing a lawsuit, a family dealing with a divorce, or an existing client with an urgent legal issue. That person doesn’t want to leave a voicemail and hope someone calls back tomorrow. But for a growing multi-lawyer practice, having the right person …
Artificial Intelligence for Ohio Credit Unions: Where Should You Start?
Not long ago, I was having a conversation with a credit union leader who asked me a question I’ve been hearing more and more. “Rusty, everybody keeps talking about AI. Are we already behind?” I understood the concern. Artificial intelligence seems to have gone from something we talked about someday using to something employees can access from their phones in …
Your Next Employee May Be an AI Voice Agent — And It Never Misses a Call
Think about what happens when someone calls your business. Does a real person answer right away? Does the caller sit on hold? Do they get transferred three times? Or worse, does the call go to voicemail? For many small and medium-sized businesses, the telephone is still one of the most important ways a new customer reaches the company. Yet it …
AI and Cybersecurity: Why Detection and Response Need More Than Traditional Tools
The cybersecurity landscape has changed drastically over the last decade. Threat actors are no longer just lone hackers experimenting in basements; they are highly organized syndicates utilizing sophisticated techniques to bypass perimeter defenses. For years, businesses relied heavily on traditional tools—firewalls, signature-based antivirus software, and basic spam filters—to keep their data safe. Today, however, these legacy systems are simply not …
How AI Is Changing Managed IT Services: From Reactive Support to Predictive Operations
Let shoot it straight —most IT support models are built like an old smoke alarm. They go off after something’s already burning. A user can’t log in. The network slows to a crawl. A system goes down in the middle of the day. Then the ticket gets opened. Then the scramble begins. That’s reactive support. And for a long time, …
AI Is Already in Your Business. You Just Don’t Control It Yet.
What we learned at Invest 48, Edgeovation Chicago, and Cleveland SIM—and why most companies are already behind We’ll be blunt—AI is already inside your business. Not in a pilot. Not in a roadmap. It’s happening right now. And last week, we saw it firsthand. Our team at Corporate Technologies Group attended three very different events—the Ohio Credit Union League’s Invest …