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Perfecting Performance: A blog series focusing on your network and application performance, with insight into using Voice over IP to streamline your Unified Communications plan.

Choosing the Best Partner to Guide Your UC Journey
  • 13
    Jun

Choosing the Best Partner to Guide Your UC Journey

While deciding on your business' path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to...

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Cloud Clears the Way for New Day in the Call Center
  • 6
    Jun

Cloud Clears the Way for New Day in the Call Center

When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right...

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6 Cloud Security Threats You Need to Watch For
  • 1
    Jun

6 Cloud Security Threats You Need to Watch For

In 2017, we saw more cyber attacks than any year before it. Businesses of all sizes are at risk and should be on high alert. The value placed on data security and preventing malicious activity must be higher...

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How to Achieve a Successful Legacy System Migration to the Cloud for your Applications
  • 10
    May

How to Achieve a Successful Legacy System Migration to the Cloud for your Applications

With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out...

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Better Customer Journey Mapping in the Cloud/Contact Center
  • 8
    May

Better Customer Journey Mapping in the Cloud/Contact Center

It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three...

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