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• Brett Harney
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While deciding on your business' path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to...

• Brett Harney
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When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right...

• Brett Harney
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In 2017, we saw more cyber attacks than any year before it. Businesses of all sizes are at risk and should be on high alert. The value placed on data security and preventing malicious activity must be higher...

• Brett Harney
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With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to a drag and drop. Upload everything to the Cloud and voilà – time to cut out...

• Brett Harney
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It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three...