Changing the Game for Call Centers with Enhanced Reliability

In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that cloud services allow call centers …

Cloud Communications or On-Premise?

Unified communications (UC) offer businesses a cohesive platform for all their communication needs. From voice to video conferencing to email and more, businesses need a reliable UC solution to ensure their operations and customer interactions run smoothly. With options for cloud-based and on-premise platforms, companies must carefully consider which model will best meet their needs, and Corporate Technologies Group can …

Where Does Your Company Phone System Fit In?

SIP trunking or hosted PBX? That is the VoIP implementation debate.  Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business.  As is true for any business technology decision, it’s essential to know both sides of the story—the pros and cons …

Workplace Flex – Ability to Advance In A Virtual World

Today, flexibility at work is one of the most critical factors contributing to job satisfaction, according to the U.S. Bureau of Labor Statistics. The agency reports 20 million Americans actively choose to work part-time for more flexibility. A choice of work environment and location is now a key factor for many job seekers when searching for a better work-life balance …

5 Ways Zoom Phone Enables Mobility, Business Continuity

Businesses relying on a legacy on-premise PBX as their primary business phone system face unique challenges now that employees are working remotely. Odds are, these employees were not able to take their office phone home. But legacy, on-premise phone systems by nature make supporting remote users difficult. Oftentimes there are limited options available for remote administration, and support for end-user …

It’s Time! Migrate to the Cloud

Many of your business applications have already migrated to the cloud, such as CRM, HRIS, cloud storage, and other productivity solutions. Cloud computing has provided enhanced flexibility, agility, and access to advanced functionality and innovation for these applications. Next up in your cloud migration strategy is moving your outdated on-premise PBX to a cloud service. As you evaluate your upcoming …

Why On-Premise Phone Solutions Fall Short in Supporting Remote Workforces

With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today. Companies that don’t support a bring-your-own-device environment are extremely challenged right now in four key areas: Security: The inability to …

2021 Planning Starts Now

Put yourself in the driver’s seat – We can all agree that 2020 blew up a lot of strategic plans. The message appeared in giant skywriting from above – ‘humans make plans, and the universe laughs. Unfortunately for most of us, the laugh is usually uncontrollable, and it’s directly in our faces. So, does that mean that business owners should …

Thinking about Microsoft Teams? Why ‘going it alone’ might be a mistake

Are more of your employees working from home, thanks to COVID? Or does your business want to be more flexible regardless of what the future holds? If yes, now may be the time to consider Microsoft Teams. Teams is an application that’s built for the mobile and cloud era. What is it exactly? Microsoft Teams is part of the Office …

Hosted vs On-premise Phone System? What You Need to Know

Regardless of the industry, you’re in, your company’s phone system is a lifeline of your business. Think about it: you invest resources in research and development, product packaging, customer service, sales and marketing, and many other business areas. You may spend money to build a mobile-friendly website, write blogs, and run email campaigns. All of these activities are designed to …