Where do we go from here?

It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …

Are you spending too much? What property managers need to know when it comes to UCaaS & telecom services.

Apartment BuildingWhile earning healthy returns on properties is job one for rental property owners, managing these investments is a whole different ball game. To be successful, property managers have to wear many hats across the business. Traits like patience, excellent communication, customer service skills, legal and real estate expertise, these are all critical. The best property managers today also need …

Preparing for the unknown

One day we are all living our lives normally, and the next we are all suddenly living in confusion and uncertainty. There has been so much uncertainty and confusion surrounding COVID-19, and with local, state and national governments stating different information, it makes it hard to determine what exactly is going on, or how long our lives will be affected …

How are you planning for 2020?

With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …

Microsoft Teams: A Great Collaboration Tool, but a Not so Great Phone System

At Corporate Technologies Group, Inc. we are getting more requests on how MS Teams can provide communication/collaboration services to our clients.  This is a pivotal time, as Microsoft announced that they would be phasing out their Unified Communications Platform, Skype for Business, and replace it with Microsoft Teams in 2017. Now that we are in 2019, Teams is taking it …

A look at business communication – where does mobility fit in?

Cloud computing and mobility of technologies have forever changed how we live, work, and communicate. Digital tools and mobile devices have advanced to the point where remote working is no longer an exception. In fact, surveys reveal that 70% of the U.S. population works remotely at least once a week. (Source: IWG). What’s powering this remote working revolution? Part of it …

Is SD-WAN for you?

Listen to what your business is telling you. With the deluge of cloud applications today – Office 365, Microsoft Azure, Unified Communications (UC) solutions, and much more – we’re asking a lot of our traditional networks. WANs are being pushed to their limits, carrying increasing amounts of data to and from multiple branch offices to mobile users, and to the corporate …

Why the ‘experience economy’ makes Call Center-as-a-Service a Must

Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …

UCaaS 2.0 – Raising the stakes with UCaaS Application Integration

When it comes to communicating at work, it should be as simple as ‘pulling up a chair’ to a co-worker’s desk. But in a world that’s gone mobile – where nearly 50% of Americans say they spend at least some time working remotely or from home – how can organizations foster effective communication when team members can literally be working …

It’s All About The Bundle

I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee.  When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled.  I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …