Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …
UCaaS 2.0 – Raising the stakes with UCaaS Application Integration
When it comes to communicating at work, it should be as simple as ‘pulling up a chair’ to a co-worker’s desk. But in a world that’s gone mobile – where nearly 50% of Americans say they spend at least some time working remotely or from home – how can organizations foster effective communication when team members can literally be working …
It’s All About The Bundle
I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee. When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled. I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …
Winning with UCaaS: The road to smart, efficient business communication
Unified Communication-as-a-Service (UC) is the new standard for business communications – not just because it offers the ability to cut communication costs, but also because it enables new capabilities that integrate voice and other digital communication channels into a single platform. Using a single UC platform, users can switch seamlessly between features like text, video conferencing, meeting collaboration, and much …
Winning with UCaaS: The road to smart, efficient business communication
Unified Communication-as-a-Service (UC) is the new standard for business communications – not just because it offers the ability to cut communication costs, but also because it enables new capabilities that integrate voice and other digital communication channels into a single platform. Using a single UC platform, users can switch seamlessly between features like text, video conferencing, meeting collaboration, and much …
3 Ways to Keep Your Remote Employees Dialed In
While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …
Choosing the Best Partner to Guide Your UC Journey
While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …
How to Ramp Up Technology without Ramping Up Costs
The introduction of the internet broke down many barriers to entry once faced by smaller companies. It allowed businesses to compete globally in regards to geography without adding multiple points of distribution. Now the internet is leveling the playing field once again, via the cloud. Previously, the high fixed costs of in-house IT infrastructure including hardware, software, upgrades and labor …
B.O.L.O. for these Enterprise VoIP Trends this Year
Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …
Hosted PBX Market Valued at $20 Billion Worldwide for 2018
We know the direction of the hosted PBX market, we see it every day in our line of work. But, seeing the actual global estimates for UCaaS adoption and spending this year really exhibits how big this tech really is. The as-a-service model is where we’re all headed, and 2018 is showing us just how quickly we’re getting there. “At …