When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given time …
5 Advantages You Gain from CRM Integration with Your Hosted Phone
Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …
The 4 Tenets of a Winning UC Solution
Unified Communications (UC) is a technology term. It involves thorough planning, complex networking, and careful infrastructure. But, at the core of the hardware and software that are the building blocks of a UC network, are a set of values that, if commonly held, will push that technology from pieces and parts to a true solution that can add tremendous value …
Is a Mobile Workforce a Win or a Security Nightmare?
Mobility is becoming less of a perk and more of a requirement. It’s not a nice-to-have, it’s a must-have. Some estimates say 50% of the workforce will be mobile by 2022. Enterprises that don’t enable their staff for mobility will lose in talent acquisition to those that do. However, are all those individual devices accessing your business data creating chinks …
Are You Blocked from Growth by Your On-Prem Data Center?
Growing a business means more than increased revenues, it means increased costs too, especially in the data center. The larger an organization, the greater the data needs and the capital expenditures that go with it. As the IT infrastructure complicates, more resources are needed for upgrades and maintenance. These building costs and management often cut into the focus on innovation. …
How Sustainable Is Your Technology?
My high school-aged daughter, Blair, came home last week with an English assignment. Her teacher asked her to write a paper about sustainability and how it impacts Blair’s teenage life. It was a good question even though Blair didn’t necessarily like the project. As we discussed it throughout dinner, it made me think more and more on how technology has …
Hosted Phone Market Expected to Boom in 2018
2017 was a year of massive digital transformation for telephone service delivery. Several forces working together have cracked open the promise of hosted phone’s potential and made it a reality. Here we discuss those forces and what we can expect to see as a result. Cutting the Cord on POTS POTS (Plain Old Telephone Service) lines are being officially outmoded. …
3 Unified Communications Trends You’ll See in 2018
We are experiencing a momentum in technology that feels reminiscent of the adoption of the world wide web. At first, everyone was caught up in the excitement of this unprecedented tool, then they figured out how to apply it to revolutionize communication. In 2017, we saw dramatic adoption of both Artificial Intelligence and the Internet of Things. Our computing and …
Hosted Call Centers are Revolutionizing the Way We Work
VoIP has changed the way we call. By transmitting voice over the internet, the cost to call has dropped dramatically, both locally and long distance. It also allows our communications lines to transfer instantly between other channels and media, like email, video, and messaging. When you combine VoIP / SIP trunking technology with the cloud, also known as hosted phone, …
Building a Talent Magnet: How to Motivate Remote Employees
The way talented people work has shifted drastically in the last 20 years. We work hard and we play hard. We strive for job fulfillment, but not at the cost of our personal lives. The definition of success is no longer being the top dog with the corner office, but being the most successful at balancing our work and our lives – …