SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business. As is true for any business technology decision, it’s essential to know both sides of the story—the pros and cons …
Hosted vs On-premise Phone System? What You Need to Know
Regardless of the industry, you’re in, your company’s phone system is a lifeline of your business. Think about it: you invest resources in research and development, product packaging, customer service, sales and marketing, and many other business areas. You may spend money to build a mobile-friendly website, write blogs, and run email campaigns. All of these activities are designed to …
Where do we go from here?
It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …
Are you spending too much? What property managers need to know when it comes to UCaaS & telecom services.
Apartment BuildingWhile earning healthy returns on properties is job one for rental property owners, managing these investments is a whole different ball game. To be successful, property managers have to wear many hats across the business. Traits like patience, excellent communication, customer service skills, legal and real estate expertise, these are all critical. The best property managers today also need …
It’s All About The Bundle
I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee. When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled. I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …
Winning with UCaaS: The road to smart, efficient business communication
Unified Communication-as-a-Service (UC) is the new standard for business communications – not just because it offers the ability to cut communication costs, but also because it enables new capabilities that integrate voice and other digital communication channels into a single platform. Using a single UC platform, users can switch seamlessly between features like text, video conferencing, meeting collaboration, and much …
B.O.L.O. for these Enterprise VoIP Trends this Year
Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …
5 Advantages You Gain from CRM Integration with Your Hosted Phone
Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …
The 4 Tenets of a Winning UC Solution
Unified Communications (UC) is a technology term. It involves thorough planning, complex networking, and careful infrastructure. But, at the core of the hardware and software that are the building blocks of a UC network, are a set of values that, if commonly held, will push that technology from pieces and parts to a true solution that can add tremendous value …
Is a Mobile Workforce a Win or a Security Nightmare?
Mobility is becoming less of a perk and more of a requirement. It’s not a nice-to-have, it’s a must-have. Some estimates say 50% of the workforce will be mobile by 2022. Enterprises that don’t enable their staff for mobility will lose in talent acquisition to those that do. However, are all those individual devices accessing your business data creating chinks …