In some ways, cloud technology seems like it was made for a call center operation. The emergence of new cloud-based data storage and delivery models and innovative cloud services has been a game-changer for businesses maintaining and growing call center operations. What’s the advantage of cloud technology for call centers? The short answer is that cloud services allow call centers …
Cloud Communications or On-Premise?
Unified communications (UC) offer businesses a cohesive platform for all their communication needs. From voice to video conferencing to email and more, businesses need a reliable UC solution to ensure their operations and customer interactions run smoothly. With options for cloud-based and on-premise platforms, companies must carefully consider which model will best meet their needs, and Corporate Technologies Group can …
Where Does Your Company Phone System Fit In?
SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches when looking for a VoIP solution, which is the only problem. It’s up to you to decide which makes the most sense for your business. As is true for any business technology decision, it’s essential to know both sides of the story—the pros and cons …
Why On-Premise Phone Solutions Fall Short in Supporting Remote Workforces
With most on-premise and legacy PBX solutions, the use of a desk phone relies on being hardwired to the PBX and PSTN networks. But these outdated phone systems weren’t built to accommodate the large remote workforces that we’re seeing today. Companies that don’t support a bring-your-own-device environment are extremely challenged right now in four key areas: Security: The inability to …
2021 Planning Starts Now
Put yourself in the driver’s seat – We can all agree that 2020 blew up a lot of strategic plans. The message appeared in giant skywriting from above – ‘humans make plans, and the universe laughs. Unfortunately for most of us, the laugh is usually uncontrollable, and it’s directly in our faces. So, does that mean that business owners should …
Want to offer telehealth services?
If there have been any positives coming from the Covid-19 pandemic, the public’s acceptance of telehealth services has got to be one of the biggest. And, while we all wish it weren’t a pandemic that propelled telehealth into the mainstream, it’s clear it is now center stage, and for a good reason. Is telehealth here to stay? Why? Telemedicine is …
Where do we go from here?
It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …
2000 to 2020, What’s next for communication?
Are we headed back to the future? What’s next for communication? Many say the prediction for the smartphone came way back in 1953 by the then President of the Pacific Telephone and Telegraph Company. It was in an interview with Tacoma News Tribune, where Mark Sullivan made his incredibly accurate projection. “In its final development, the telephone will be carried …
How are you planning for 2020?
With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …
It’s a marathon, not a sprint! The journey from Exchange to Office 365 to Microsoft Teams + voice
It’s no secret that modern workplaces are evolving in new and exciting ways. We see examples in new mobile apps, the growing acceptance of remote working, and our appetite for online collaboration tools. Ideally, our modern workplaces are an environment where individuals are their most productive, and everyone communicates and collaborates seamlessly, regardless of where teams are working. The latest …