The introduction of the internet broke down many barriers to entry once faced by smaller companies. It allowed businesses to compete globally in regards to geography without adding multiple points of distribution. Now the internet is leveling the playing field once again, via the cloud. Previously, the high fixed costs of in-house IT infrastructure including hardware, software, upgrades and labor …
B.O.L.O. for these Enterprise VoIP Trends this Year
Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …
Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?
When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given time …
How Sustainable Is Your Technology?
My high school-aged daughter, Blair, came home last week with an English assignment. Her teacher asked her to write a paper about sustainability and how it impacts Blair’s teenage life. It was a good question even though Blair didn’t necessarily like the project. As we discussed it throughout dinner, it made me think more and more on how technology has …
Hosted Phone Market Expected to Boom in 2018
2017 was a year of massive digital transformation for telephone service delivery. Several forces working together have cracked open the promise of hosted phone’s potential and made it a reality. Here we discuss those forces and what we can expect to see as a result. Cutting the Cord on POTS POTS (Plain Old Telephone Service) lines are being officially outmoded. …
3 Stages of a Successful Cloud Shift
The ultimate result of moving to the cloud should be simplification of your work flow. Using the cloud should reduce security concerns, decrease reliance on aging hardware, increase collaboration, and make your data simpler to access wherever, however, and whenever you want it. The hard part is getting all your data and processes there in the beginning. Effectively migrating to the …
UCaaS Vs. PBX: Is Cloud a Clear Winner?
Aren’t we all just headed to the cloud, making this comparison moot? Not exactly. The two are not black and white. Cloud communications is a broad field, ranging from single-function apps to full hosted UC services. PBX systems, which are now basically VoIP telephony, can vary as well from on-premise hardware to hosted cloud solutions. So, while we’re discussing UCaaS …
The State of the Premise-Based Phone System
As new cloud-based solutions continue to make waves in the telecommunications market, one thing is certain – the existing premise-based phone providers are struggling to keep up in a market where the customers are demanding cloud-based solutions. Shoretel’s premise-based phone systems, for example, haven’t been profitable for the last 14 years. And while they are still afloat others in the industry …
5 Compelling Reasons You Need Hosted Phone
Technology changes are rapid these days and your enterprise communication system is constantly aging. If you’re still running on your premise-based PBX, you may be in desperate need of an upgrade. You need to weigh the pros and cons of premise-based vs. hosted as it relates to your business needs and direction. But, I’m going to bet you’ll land on the …
Artificial Intelligence Becoming a Reality Thanks to the Cloud
For decades we’ve heard about the potential for artificial intelligence (AI) to become part of our everyday lives. But, it hasn’t really come to fruition in the general market. Why? The amount of data storage and processing required for AI to work was just too vast to make it useful. Cloud computing may offer the data powerhouse AI has been …