Cloud computing and mobility of technologies have forever changed how we live, work, and communicate. Digital tools and mobile devices have advanced to the point where remote working is no longer an exception. In fact, surveys reveal that 70% of the U.S. population works remotely at least once a week. (Source: IWG). What’s powering this remote working revolution? Part of it …
It’s All About The Bundle
I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee. When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled. I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …
Cloud Hyperbole vs. Honesty – Do You Know the Difference?
Gartner is estimating cloud spending to hit $411 Billion by 2020. At that level of investment, people are bound to be cautious of all the hyperbole. Despite the technology being readily available for over 10 years, the cloud is still met with skepticism and false accusations. Cloud computing is one of those technologies where everyone has an opinion, and yet there is still …
Choosing the Best Partner to Guide Your UC Journey
While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …
Cloud Clears the Way for New Day in the Call Center
When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right person. Today, a call center is much more versatile, and that versatility is enabled by the cloud. It’s an “inbound center” that …
6 Cloud Security Threats You Need to Watch For
In 2017, we saw more cyber attacks than any year before it. Businesses of all sizes are at risk and should be on high alert. The value placed on data security and preventing malicious activity must be higher in tandem. Here we outline six of the biggest threats to cloud security in 2018. Data breaches. Whether stored in the cloud …
How to Achieve a Successful Legacy System Migration to the Cloud for your Applications
With the current state of marketing, a legacy system migration for your application sounds almost like a simple task, something akin to drag and drop. Upload everything to the Cloud and voilà – time to cut out early for the day. Guess again. According to Nextgov, 44 percent of organizations have experienced migration failure when it comes to their applications. Even …
Better Customer Journey Mapping in the Cloud/Contact Center
It is no secret that positive customer experiences convert into sales. On the flip side, a poor customer experience can lead to less sales potential and even churn. According to research commissioned by West*, almost one in three purchases are abandoned at the point of sale simply because the process wasn’t easy enough or the right information wasn’t available. Top …
5 Reasons Why Cloud Migrations Succeed
Cloud migration is exploding. In one survey, 93% of corporate respondents reported that their companies are using the cloud as part of their business solution. Amazon Web Services posted $3.53 billion in revenue from the fourth quarter of 2016. Yet, about 44% of organizations experience some form of cloud migration failure. It appears leveraging the cloud is a lot easier than moving …
4 Features of a Well-designed Cloud Strategy
Smart businesses know geography shouldn’t stand in the way of building the strongest team with the best talent. The cloud has allowed us to break free of the chains of local hiring and costly relocations. Your globally dispersed team can have the ability to work together, in real-time, on current documents and data. However, in the absence of a solid …