It’s already clear that executives are moving full-speed-ahead from crisis mode surrounding COVID-19 events to refocusing on strategic objectives and planning for the future. Preparing now can help organizations maintain a resilient mindset and successfully navigate uncertainties that may lie ahead. But, when it comes to your IT department, what should your recovery playbook look like? How can you make …
Are we headed back to the future? What’s next for communication? Many say the prediction for the smartphone came way back in 1953 by the then President of the Pacific Telephone and Telegraph Company. It was in an interview with Tacoma News Tribune, where Mark Sullivan made his incredibly accurate projection. “In its final development, the telephone will be carried …
With not only a new year but a new decade right around the corner, company leaders need to be mapping out a serious plan for what’s ahead. But where do you start? It’s a major challenge in deciding when ‘outdated technology’ is holding an organization back, or when it’s still delivering value. Or determining if the ROI for building integrations …
It’s no secret that modern workplaces are evolving in new and exciting ways. We see examples in new mobile apps, the growing acceptance of remote working, and our appetite for online collaboration tools. Ideally, our modern workplaces are an environment where individuals are their most productive, and everyone communicates and collaborates seamlessly, regardless of where teams are working. The latest …
Cloud computing and mobility of technologies have forever changed how we live, work, and communicate. Digital tools and mobile devices have advanced to the point where remote working is no longer an exception. In fact, surveys reveal that 70% of the U.S. population works remotely at least once a week. (Source: IWG). What’s powering this remote working revolution? Part of it …
I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee. When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled. I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …
Gartner is estimating cloud spending to hit $411 Billion by 2020. At that level of investment, people are bound to be cautious of all the hyperbole. Despite the technology being readily available for over 10 years, the cloud is still met with skepticism and false accusations. Cloud computing is one of those technologies where everyone has an opinion, and yet there is still …
While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …
When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right person. Today, a call center is much more versatile, and that versatility is enabled by the cloud. It’s an “inbound center” that …
In 2017, we saw more cyber attacks than any year before it. Businesses of all sizes are at risk and should be on high alert. The value placed on data security and preventing malicious activity must be higher in tandem. Here we outline six of the biggest threats to cloud security in 2018. Data breaches. Whether stored in the cloud …
