The world is getting smaller and smaller but there are areas of the world that still may be a technology black hole! However, where there is a will, there is a way.
As we all know, the Great Wall of China was made to keep people from getting in. For centuries this has been the case and while China has modernized over the last 30 years, their voice and data options are still extremely limited.
This has been a problem from a communications standpoint, not just for China but also for other countries like India, Russia, etc. While the rest of the world gets it, providing voice and data communications in these countries is more secretive than the recipe for your favorite Chinese Dish – for sample’s sake, pepper stake with fried rice and a pork egg roll – just what the doctor ordered!
Here’s an example of where we have found ways to navigate around the “wall” without breaking the rules and causing a huge technology upgrade!
CASE STUDY:
Client Profile:
• Client has locations in 35 countries throughout the world outside of the United States.
• Trying to tie customer service together in regional locations throughout the world.
• No standardization for a communications platform across the globe and this makes troubleshooting and ongoing support exceedingly difficult.
• Support to the tech team is impossible and costly.
• Adding and subtracting staff globally to communications platforms takes hours to do. More lack of productivity and increased cost.
HOW CTG Helped Our Client:
First, there are over 600 + Unified Communications as a Service (UCaaS) or hosted phone providers in the United States alone and they all have different value propositions. Here is what we were able to do:
• Evaluate the client’s footprint across the globe and cast a net with vendors to figure out who can not only support the respective country’s footprints for portability of numbers but also help with the management of SBC (Session Border Controls) at the locations.
• Help identify what call flow and phone hardware would look like (as needed) was necessary to each of the respective locations.
• What does integration with MS Teams and their ERP look like?
• Evaluate MS Teams licensing.
• Understand the connectivity between locations and leverage calling through the WAN network utilizing technology on their end points.
In the end, this overall solution:
1. Reduced costs of ongoing maintenance across the enterprise on time, and outsourced support.
2. Increased productivity and standardization as all locations were on 1 platform. This also helped as the UCaaS solution dynamically changed as the respective locations’ staff increased and decreased being tied into active directory.
3. Unified customer service by having the UCaaS solution bring all moves / adds / changes to one point and one platform while helping the client improve their security edge.
Corporate Technologies Group is a “Unified Service Provider”. What that means is, CTG provides a resource to the end client that holistically reviews the client’s gaps and develops a solution that will encompass selected areas of technology to fill the technology holes. In other words, we are your “Technology Quarterback”.
For more information on Corporate Technologies Group, call us at 330-655-8144 or follow us on LinkedIn.