While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …
Cloud Hyperbole vs. Honesty – Do You Know the Difference?
Gartner is estimating cloud spending to hit $411 Billion by 2020. At that level of investment, people are bound to be cautious of all the hyperbole. Despite the technology being readily available for over 10 years, the cloud is still met with skepticism and false accusations. Cloud computing is one of those technologies where everyone has an opinion, and yet there is still …
Choosing the Best Partner to Guide Your UC Journey
While deciding on your business’ path to Unified Communications (UC), you face a full spectrum of needs and challenges. And there’s no shortage of parties knocking on your door and offering to solve your problems. You’ll have to determine what type of partner can provide the guidance and support you require. You’ll be approached by product vendors and systems integrators, …
Cloud Clears the Way for New Day in the Call Center
When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right person. Today, a call center is much more versatile, and that versatility is enabled by the cloud. It’s an “inbound center” that …
6 Cloud Security Threats You Need to Watch For
In 2017, we saw more cyber attacks than any year before it. Businesses of all sizes are at risk and should be on high alert. The value placed on data security and preventing malicious activity must be higher in tandem. Here we outline six of the biggest threats to cloud security in 2018. Data breaches. Whether stored in the cloud …