Cloud computing and mobility of technologies have forever changed how we live, work, and communicate. Digital tools and mobile devices have advanced to the point where remote working is no longer an exception. In fact, surveys reveal that 70% of the U.S. population works remotely at least once a week. (Source: IWG). What’s powering this remote working revolution? Part of it …
Why the ‘experience economy’ makes Call Center-as-a-Service a Must
Regardless of the size of your business or industry, you cannot underestimate the power of positive customer experience. Delighting a customer and delivering exceptional customer service has the power to turn a ‘first customer’ into a ‘forever customer.’ Not to mention, it has the potential to amplify your positive message across many audiences, thanks to social media. On the flip …
It’s All About The Bundle
I recently took a morning trip to McDonald’s to cheat on my 2019 Resolution, and ordered the standard Egg McMuffin, hash brown and a coffee. When I arrived at the drive through window, the attendant told me my total was $9.23 and I was appalled. I asked for the receipt and everything was ordered ala cart instead of the “Breakfast …
Winning with UCaaS: The road to smart, efficient business communication
Unified Communication-as-a-Service (UC) is the new standard for business communications – not just because it offers the ability to cut communication costs, but also because it enables new capabilities that integrate voice and other digital communication channels into a single platform. Using a single UC platform, users can switch seamlessly between features like text, video conferencing, meeting collaboration, and much …
3 Ways to Keep Your Remote Employees Dialed In
While sales people have been traveling on the road for years working from remote locations, the rest of the office has been expected to be at their desks during business hours. But why? If they’re at their desk they’re more productive, right? Not necessarily. Rather than just names you see online or voices you hear during your semiweekly check-in meeting, …
Cloud Clears the Way for New Day in the Call Center
When we think of a traditional “inbound call center”, we mean that quite literally – phone calls came in. They were routed by an ACD whose sole function was to manage volume and route calls to the right person. Today, a call center is much more versatile, and that versatility is enabled by the cloud. It’s an “inbound center” that …
B.O.L.O. for these Enterprise VoIP Trends this Year
Enterprise-level Voice over Internet Protocol (VoIP) is no longer the future, it is the standard of today. We are no longer talking about early adopters and unknown tech. We are talking about maximizing the value that organizations can gain from this modern, adaptable, expandable communications solution. This year we expect the incredible growth we’ve seen in the hosted market to …
Hosted PBX Market Valued at $20 Billion Worldwide for 2018
We know the direction of the hosted PBX market, we see it every day in our line of work. But, seeing the actual global estimates for UCaaS adoption and spending this year really exhibits how big this tech really is. The as-a-service model is where we’re all headed, and 2018 is showing us just how quickly we’re getting there. “At …
Contact Center Cloud Adoption: Rapid Revolution or Slow Evolution?
When considering adopting the cloud for your call center operations, one of the first questions you will ask is how. Do you go all in and move the entire department to the cloud – a rapid revolution? Or, do you move it application by application, so that your operations only take on a bit of change at a given time …
5 Advantages You Gain from CRM Integration with Your Hosted Phone
Technology and Software-as-a-Service have given businesses some incredible tools in the last 20 years. Whether you use Salesforce, Microsoft Dynamics, or any other CRM system, you can appreciate the tremendous value these platforms have added to business operations. Customer Relationship Management (CRM) technology gives us the data we need, when we need it, to improve our customer interactions. Hosted phone …