Organizations have had to make several overnight adjustments to stay afloat over the last few years. If you’re like most businesses, you may have needed solutions to support remote work and collaboration. But are those tools pointing you in the right direction towards your long-term goals and vision?
Two years into the pandemic, many businesses are starting to evaluate whether the technology solutions and products they implemented to help them adapt to a remote workforce and provide a touchless customer experience are practical in the long run. For a better future, it’s critical to think beyond mere tech acceleration and embrace smart tech acceleration.
While tech acceleration is about fast implementations that fix short-term issues, smart tech acceleration focuses on implementing technology capable of supporting an organization’s long-term goals and vision.
When planning for smart tech acceleration, taking the top tech trends and emerging technologies into consideration is crucial to carry your business successfully into the future.
Let’s take a look at some of the trends predicted to make waves in 2022:
Total experience will be the new strategic differentiator
Total experience combines both customer and employee experiences (CX and EX). By breaking down silos and integrating technology with employees, customers and users, total experience improves the overall experience. It focuses on meeting the needs of customers and employees to achieve better, meaningful, long-term business outcomes.
According to experts, by 2026, 60% of large enterprises will use total experience (TX) to transform their business models to achieve world-class customer and employee advocacy levels.1
Generative AI applications will rise
Generative AI is a catch-all term for artificial intelligence that creates new artifacts using unsupervised learning algorithms. By 2025, experts expect it to account for 10% of all data produced, up from less than 1% today.2 However, handle this technology with caution as it is becoming clear that it might share the same implicit biases as its developers.
Many progressive companies are now willing to pay bounties to address the problem caused by biases. For example, to address this issue, Twitter launched a bias bounty program in 2021, awarding a cash prize to a student who demonstrated that an image-cropping algorithm favored a particular face type. Despite the challenges associated with generative AI, keep in mind that, when used correctly, it can be transformative.
Smart infrastructure adoption will grow
Experts expect smart infrastructure investments to grow dramatically by 2022 since it’s clear that IoT and edge technologies that run on advanced networks like 5G can enable smart, connected ports, roads and trains.3 This goldmine should never be overlooked by proactive businesses since it will undoubtedly serve as a catalyst for growth.
Smart infrastructure provides a chance for small and medium businesses (SMBs) to improve their digital capabilities and make business operations more productive.
Smart infrastructure has the following advantages:
Are you ready to jump on board with emerging technologies? Don’t worry if you’re not sure what to do next. Working with an experienced MSP can help you intelligently integrate these technologies into your business and make smart tech decisions that will benefit you for the next five to 10 years and beyond.
To deep dive into the concept of tech acceleration, download our eBook “Smart Tech Acceleration for SMBs: 5 Ways to Invest Wisely in Technology That Supports Long-Term Organizational Goals.”